Kensington and Chelsea Tenant Management Organisation
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contrasting coloursComplaints and enquiries
The TMO works hard to provide you with the best possible service. However we acknowledge that sometimes we get things wrong. When we do, it is important that you tell us so that we avoid similar problems in the future. This will help us to provide you, along with all our residents, with the best service possible.
We recently reviewed our complaints procedure. The aim was to offer an improved, simplified and more effective service.
We also welcome general comments about our complaints procedure and your experience of using it. Your comments may help shape future TMO procedures.
Contact the Customer Relations Team
If you have any questions about the procedure do not hesitate to contact the Customer Relations Team.
By Post
Customer Relations Team, Kensington and Chelsea TMO, FREEPOST RLYX-BE2B - CLYB, Charles House, 375 Kensington High Street, LONDON W14 8QH.
By Email
Email: complaints@kctmo.org.uk
By Phone
Telephone: 020 7605 6401
The team is available to answer your calls between 9am and 5pm, Monday to Friday.
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The Royal Borough of Kensington and Chelsea TMO Ltd,
Charles House, 375 Kensington High Street,
London, W14 8QH
Freephone 0800 137 111 - Fax: 020 7605 6327
email: ContactUs@kctmo.org.uk.
Registered in England & Wales No. 3048135
VAT No. 672 0689 19