Kensington and Chelsea Tenant Management Organisation
larger text
contrasting coloursReporting Repairs
All repairs that the TMO may need to carry out can be reported to the Repairs and Customer Service Centre using the following methods:Online
You can report repairs online quickly and easily using our online repairs reporting form.
By phone
You can report repairs on our freephone number 0800 137 111.
Normal hours are between 9am and 5pm Monday to Friday excluding Bank Holidays. Outside of office hours you should only call us in an emergency.
By email
To report a repair, please email: repairs@kctmo.org.uk (not to be used in emergencies).
Write to us
Write to us (not to be used for emergency or urgent repairs): Customer Services, Kensington & Chelsea TMO, Charles House, 375 Kensington High Street, LONDON W14 8QH; or download a PDF copy of the repairs reporting form and post it back to us:
Repairs Reporting Form [PDF] (257 kb).
Users with accessibility issues should visit access.adobe.com
- You may need to download Adobe Reader to open this file.
At your local estate office
You can report repairs at your local estate office.
Further information about repairs
Emergency repairs should be reported using the freephone number only. Please follow this links below for further information about repairs.
- Dealing with your repair request
- Emergency out of hours repairs for tenants
- Tenants' repair responsibilities
- Communal repairs - tenants
- Insurance claims
- Overdue repairs
- Lancaster West Residents
- Rechargeable repairs - Information for Tenants
- Surveying your property
- Temporary accommodation during repair work
- Gas appliances and safety
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The Royal Borough of Kensington and Chelsea TMO Ltd,
Charles House, 375 Kensington High Street,
London, W14 8QH
Freephone 0800 137 111 - Fax: 020 7605 6327
email: ContactUs@kctmo.org.uk.
Registered in England & Wales No. 3048135
VAT No. 672 0689 19