Sheltered Housing

The TMO aims to support residents of our sheltered Housing so they may lead fulfilling lives and continue to make a positive contribution to society.

We ensure tenants receive the best, most appropriate and timely service by placing each individual at the heart of decision making, and by treating them with dignity and respect.

Please follow the links below to find the answers to any questions that you may have about TMO Sheltered Housing Schemes.

Click here to obtain translations of the information on this page

TMO Sheltered Housing consists of five Schemes:

Cremorne Sheltered Scheme
Milmans Street SW10
Tel: 020 7376 3406

Nursery Lane Sheltered Scheme
1 Nursery Lane W10
Tel: 020 8960 8033

Tavistock Road Sheltered Scheme
70 Tavistock Road W11
Tel: 020 7727 6071

Whitchurch House and Flats 1-3 Blechynden House
Kingsdowne Close W11
Tel: 020 7221 8925

Worlds End Sheltered Scheme
12 Dartrey Walk SW10
Tel: 020 7351 3286

What Services do you provide?

We provide a flexible 24-hour service which consists of planned on-site Community Officer support, and out of hours Community Alarm Service support. The Support Service includes:

• Planned and structured introduction to the scheme for all tenants.
• Pre-agreed check calls and contact from your Community Officer.
• Advice and practical support regarding day-to-day tenancy matters and repairs.
• Planned individual assessments, support plans and reviews to ensure you have the appropriate level of support and assistance.
• Planned Scheme Meetings with the Community Officer.
• Planned surgeries with surveyors, housing officers and Benefits Agency Staff.
• Immediate assistance in an emergency.

Where required, you can get support and assistance from other community based services including health, social services and educational services. There are places of worship for all denominations and pastime and recreational services.

What facilities do you provide?

Our schemes are designed to be warm and friendly with a range of homely and accessible communal services and facilities for tenants that include:

• Communal lounges and kitchens where tenants can meet and socialise.
• A laundry room with automatic washing machines and tumble dryers.
• Landscaped gardens.
• Social activities organised by scheme tenants associations and social groups, and supported by the Community Officer when they are on duty.
• Furnished guest rooms at three schemes (Nursery Lane, Tavistock and Whitchurch) for friends and relatives to use for a small charge.

Your Community Officer will be on hand to advise and support you in getting help from other services.

Your Community Officer normally works from Monday to Friday and will make every effort to see you as and when you request. Your Community Officer will also make time to meet and contact you on a planned regular basis.

The pull cords that are in each room in your flat are for you to use if and when you need help, advice or assistance.

If you are prone to falls or fear that you will be unable to get to the pull cord, it is possible for you to have a pendant to wear around your neck or wrist.

When you pull the cord or press your pendant you will be answered either by your sheltered housing staff or an officer of the Community Alarm Service who will respond and provide assistance as necessary.

What standards can I expect?

We have produced these service standards so that every current or potential tenant knows the level of service they can expect to receive from their sheltered housing staff. We will review all service standards at least once a year, and we will publish the results of our monitoring in ‘TMO Link’, our newsletter for residents.

• Download Sheltered Scheme service standards

How do I apply?

Prospective tenants should either be at or approaching retirement age. For more information, please contact the TMO on freephone 0800 137 111.